FAQs

We use full-grain leather sourced from a tannery in Istanbul. Full grain leather is durable and ages beautifully, developing a natural patina over time as you use your wallet. Because the natural surface of the leather is preserved, each wallet has its own character.

We use 1 mm waxed thread and stitch every wallet by hand, one by one, using the traditional saddle stitching technique. We don't use sewing machines. It takes lots of time, but we believe it's worth it.

Your wallet will look very close to the one shown in the photos, but it won't be exactly the same. Leather is a natural material, so every hide has its own grain, texture, and small variations.

And that's part of the point. Our wallets are handmade, not mass-produced. Each one is a little different, and over time, it becomes something that tells your story.

Yes, and that's one of the things we love about leather. As you use your wallet, it will gradually develop a patina, become softer, and take on a character of its own. It will adapt to the way you use it, and in time become uniquely yours.

Yes. We can make custom wallets or modify one of our existing designs to suit your needs. If you have an idea that you don't see on our website, just get in touch and tell us what you have in mind.

Absolutely. We offer different leather and stitching color combinations. If you have a combination that isn't shown on the product page, just let us know before placing your order and we'll make it for you.

Absolutely. Every Grainline wallet comes in gift-ready packaging, so it can go straight to someone special.

If you'd like, we can also add a personal note to the package for you. Just let us know what you'd like us to write. We'd be happy to be a small part of your special moment.

For orders shipped to the United States, we ship with duties and taxes paid, so you won't have to pay additional import charges when your wallet arrives.

For other countries, customs rules and import charges can vary. Any duties or taxes that may apply will depend on your country's regulations.

Our wallets are handmade and usually made to order. It typically takes us 3–4 days max. to prepare and ship your wallet.

Once it's on its way, international delivery usually takes around 7–10 days, depending on your location.

Once your wallet has been shipped, we'll send you an email with the tracking number.

If you have any trouble tracking your package or haven't received your tracking number, just get in touch and we'll be happy to help.

If your wallet arrives damaged or you receive the wrong product, please contact us and let us know as soon as possible.

We'll make it right with a free replacement or a full refund, whichever works better for you.

The full grain leather is easy to care for.

Keep your wallet away from water and don't wash it with soap or detergent. If it gets a little dirty, simply wipe it gently with a soft, dry cloth.

You can use a small amount of leather conditioner or balm from time to time if the leather feels dry, but it's usually not necessary. If you use your wallet every day, the natural oils from your hands will help keep the leather conditioned as you carry it.

Most importantly, just use it! The leather is meant to be handled, carried, and lived with.

  • Call Us

    You can always call us for any questions or requests you might have. We are happy to help.


    +90 551 491 9109 
  • WhatsApp

    For easier communication you can text us on WhatsApp or give us a call. We are always happy to answer!

    +90 551 491 9109 
  • Email

    You can always reach us via email for any questions or requests. We will do our best to respond quickly.

    support@grainline.co